Calvay Housing Association welcomes and respects diversity.
We will:
• Make no judgements about you based upon age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation;
• Make no assumptions about your age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation;
• Make no judgements or assumptions about you based upon how you speak, how you dress, where you live or who you associate with;
• Treat you as an individual, with dignity and respect
• Treat you fairly;
• Treat you as an individual, with dignity and respect;
• Respect your privacy & confidentiality and act sensitively;
• Promote access to good quality housing, that is well looked after and meets all legislative and regulatory requirements as a minimum;
• Support initiatives that address inequalities in health, education, training, employment, income and fuel poverty;
• Deal with any discrimination and inequality as appropriate in our role as your landlord;
• Make it easy for you to deal with us;
• Take time to listen to you and give you open and honest explanations;
• Provide you with the information you need;
• Be professional, reliable and deliver what we promise;
• Keep you updated;
• If there is a problem, put it right as quickly as possible;
• Welcome feedback and make use of it to improve our services;
• Treat all people with whom you associate in the same way.
We expect you to:
• Treat all committee members, colleagues, partner organisations, fellow tenants and customers in the same manner.