Frequently Asked Questions...

  • Who Can Apply For Housing?
Any person who is sixteen years or more may apply to the housing register. This is not, however, an automatic right to receive offers of housing.
We provide application forms at our offices and online. In line with equality commitments, this form can be made available in different languages and in alternative formats. On request, we can assist applicants to complete their application forms.
  • How do you Process my Application?
We process personal information provided on the application form in line with legal provisions. Accordingly, we only share information with other agencies if we have applicants consent, or if permitted by legislation. We may ask for references from any landlord or mortgage lender to confirm housing and tenancy details. We request applicants’ consent to do this on the application form.
We check application details before making offers. This is good practice to ensure that information is recorded accurately so that offers are appropriate. For instance, we may telephone applicants to confirm details are as recorded on their application form.
We may also carry out home visits to confirm application details. This is of particular importance if no references are available confirming household details. For example, at the home visit, application details may have changed and an offer may no longer be appropriate.
If information held is inaccurate, the application details are amended accordingly. This might result in an offer not being made, or withdrawn. If an applicant is re-housed based on false information that an applicant has made knowingly, we are entitled to take legal action to recover the tenancy. Applicants are responsible for advising us of any changes to their housing circumstances. They are advised of this requirement on the application form.
  • What is a Group+Points System?
We have established a total of 8 groups. These groups cover the main needs covered in housing law and good practice guidance. These groups are listed in order of priority:
Group 1 Homeless
Group 2 Urgent Needs / Unsatisfactory Housing
Group 3 Medical
Group 4 Overcrowded
Group 5 Under-occupation
Group 6 General needs
Group 7 Social & Support
Group 8 Aspirational

Group 1, 2, 4 and 5 have sub groups.
 
Applicants are placed in the highest priority group reflecting their housing need. Please refer to the Summary Policy or our full Allocations Policy for further information. Each group has a percentage quota target for the year.  Below is our targets for 24 / 25 as agreed by our Management Commitee.

ALLOCATION LETTINGS PLAN 24/25

GROUPS DESCRIPTION

TARGET

2024 / 2025
GROUP 1 HOMELESS (only if section 5 received)

45%
GROUP 1B STATUTORY HOMELESS (decision letter from Local Authority provided)

-
GROUP 2 URGENT NEEDS / UNSATISFACTORY HOUSING

3%
GROUP 3  MEDICAL

9%
GROUP 4 OVERCROWDED

15%
GROUP 5 UNDER- OCCUPATION

8%
GROUP 6 GENERAL NEEDS

13%
GROUP 7 CARE & SUPPORT

5%
GROUP 8 ASPIRATIONAL

2%

  • What isn't taken into consideration when I apply?

In accordance with legislation, certain factors must be ignored by landlords when assessing applicants access to the housing register.  These factors are:

• Length of time applicants have lived in the area
• Housing debt not owed by applicants, for example, rent arrears owed by a partner
• Housing debt now repaid
• Any non-housing debt such as council tax
• Age of applicants unless under the age of 16
• Applicants income or property, including income or property owned by other household members
• Any rent arrears/tenancy related debt 
  • What if I am Homeless?
Calvay is fully committed to the prevention and resolution of homelessness.  We agree each year a quota with Glasgow City Council to house a percentage of statutory homeless households.
Our staff can provide housing advice and information to people who are homeless or potentially homeless.
 
Glasgow City Council is however the statutory agency who have the responsibility for providing temporary and permanent accommodation to people who are classified as homeless.
 
The Glasgow City Council website is www.glasgow.gov.uk
Important Information
During office hours (Monday to Thursday 08:45am - 4:45pm, Friday 08:45am - 3:55pm) you can phone Health and Social Care Connect on:
  • phone 0141 287 0555
 
Outwith office hours (after 4:45pm Monday to Thursday or 3:55pm on a Friday and at weekends):
 
  • emergency social care service: 0300 343 1505
  • emergency homelessness services: 0800 838 502
  •  When will I get an offer?

Any property offered will be on the basis of the information you put down on the form. However this does not guarantee that you will be allocated a property, as we have far more demand than available homes for let.

Any further questions?
Please have a read at our Allocations Policy or call us on 0141 771-7722.