Gas Safety in the Home: What we will do
By law Landlords must make sure that all their gas appliances, flues and pipework are safely maintained and checked once a year. This is to ensure your home is safe to live in. Unless gas appliances are serviced regularly, they can become dangerous and can kill.
- Calvay HA must carry out a service before the anniversary date expires on the previous certificate.
- Calvay HA’s gas contractor will arrange to carry out your gas safety check each year. We will take all reasonable steps to get in touch with you to arrange this. These checks are essential for your safety and required by law. If we are unable to arrange a suitable time with your consent we will commence our controlled entry process.
- If additional works are identified during the safety check the contractor will call you to arrange an appointment to have the repair carried out.
- Engineers will leave confirmation with the tenants to confirm their boiler has been serviced, this may look like a till receipt, please keep it safe. If you require a copy of your gas safety certificate please contact us.
- We will carry out gas safety checks on all empty homes, and cap the gas.
- All Calvay HA operatives or contractors carrying out works in our properties are properly gas qualified for the works they are undertaking
Gas Safety in the Home: What you should do
It is important that you keep the appointment given for the annual safety check and service given by Calvay HA’s gas contractor. If you can’t, call the gas contractor or the Association to rearrange for a time that is suitable. If you have a prepayment meter please make sure you have enough credit available on your electric and gas meter for our gas engineers to complete a gas safety check. Ensure you have cleared the area surrounding your boiler to enable the engineer easy access to the boiler.
Tips for boiler faults
If you have a problem with your boiler, please take the following steps before calling to report a fault:
1. If you have a pre-pay meter, check it is in credit.
2. Check there has not been a power cut and there is power to appliance.
3. Check to see if the pilot light has gone out.
4. Please try and reset the boiler - if you do not have an instruction manual, contact us and we will send you a copy.
5. Check the pressure gauge on the boiler when system is cold; it should be between 1 and 1.5 bar. Generally, this is indicated by a green zone on the gauge. Do not overfill past the green zone or 2-bar level. Check that the boiler has not been turned on to hot water only settings or on to a timer.
6. If you have a thermostat, check that this is set to the correct temperature or select 30 degree to test the boiler. You can then adjust to a comfortable temperature once the boiler is running.
7. In cold weather your condensate pipe that comes from your boiler to the outside of your property can become frozen. This can cause your boiler to shut down. This can be fixed by pouring warm water over the pipe.