The latest change we have made is to the phone system, by providing clearer options for customers calling the office. We now offer 5 options to choose from, which should allow your call to be dealt with quickly and without having to repeat your request.
The options are as follows:
Option 1 – REPORT A REPAIR
Option 2 – TO MAKE A PAYMENT - over the phone towards rent, rechargeable repairs, factoring fees or garden maintenance.
Option 3 – to discuss your HOUSING APPLICATION
Option 4 – to speak to your HOUSING OFFICER directly. If you are unsure of the Housing Officer for your address, please refer to /housing-officer-patch-list-/
This shows a full list of areas covered by each Housing Officer.
Option 5 – ANY OTHER ENQUIRIES such as making an appointment with the Welfare Rights Officer or to speak to a member of the Corporate Services or Wider Role teams.
Please ensure you select the correct option, otherwise you will be returned to the switchboard.
If you have any feedback on the new phone options whether positive or negative, please call the office (and choose option 5!) or email enquiries@calvay.org.uk.